Refunds & Disputes

Requesting a refund when you've purchased a ticket on Move.

Good to know: Move, ( is an open marketplace, we do not act as the actual seller of any event on the platform. Move is not liable or accountable for any purchases to an organizer. To view our platform's term please view our Terms & Conditions.

To file for a refund quickly as possible, you will need to file a support ticket.

Please include the following when submitting.

  • Full Name

  • Email used for the purchase

  • Account Purchased From (User, who event you purchased ticket(s) from.)

    • Please include the event URL and Profile URL, or attach the ticket confirmation

  • Booking Confirmation ID

  • Transaction reference ID

  • Reason for refund

Including the account name you made the purchase from or the attached ticket/receipt of purchase along with a few details regarding the reason for the dispute and refund would be helpful.

We treat transactional issues with the utmost urgency, within the process of a refund we contact the event organizer and keep in contact with the originator of the dispute.

The quicker you file a dispute the better. As time goes on, it'll be difficult to pin down your transaction and resolve the issue.

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