Refunds & Disputes
Requesting a refund when you've purchased a ticket on Move.
Please include the following when submitting.
- Full Name
- Email used for the purchase
- Account Purchased From (User, who event you purchased ticket(s) from.)
- Please include the event URL and Profile URL, or attach the ticket confirmation
- Booking Confirmation ID
- Transaction reference ID
- Reason for refund
Including the account name you made the purchase from or the attached ticket/receipt of purchase along with a few details regarding the reason for the dispute and refund would be helpful.
We treat transactional issues with the utmost urgency, within the process of a refund we contact the event organizer and keep in contact with the originator of the dispute.
The quicker you file a dispute the better. As time goes on, it'll be difficult to pin down your transaction and resolve the issue.