# Overview Update Move's official documentation page We've tried to provide answers and instructions for the most common questions and tasks, but if you can't find what you're looking for here please [get in touch](mailto:help@m0ve.app). #### Follow our handy guides to get an event live quickly: {% content-ref url="/pages/G69H4UdzVqp24mUREGiM" %} [Creating your Account](/common-how-tos/creating-your-account) {% endcontent-ref %} {% content-ref url="/pages/Fk58foCWDZtlSKV1qTx3" %} [Selling Event Tickets](/common-how-tos/selling-event-tickets) {% endcontent-ref %} #### For more in-depth instructions read through to get the basics down. {% content-ref url="/pages/IQv24SjRpbhPxpo8LIgD" %} [Building Event](/events/building-event) {% endcontent-ref %} {% content-ref url="/pages/xOVYly88Q56u9lz0rlrC" %} [Event Tickets](/events/event-tickets) {% endcontent-ref %} {% content-ref url="/pages/KEgg8gisWJTTjBO3mX9k" %} [Publish Settings](/events/publish-settings) {% endcontent-ref %} # About Basic info about Move. **Move** is a free, all-in-one solution for building and managing events for pretty much anything. Move began as a simple alternative to the expensive and restrictive event platforms available. We aim to empower creators. We focus on delivering a stable, intuitive product that leaves the control of the event, revenue, and attendee management in the creator's hands. # Content Policy Move content policy **Prohibited Content**\ Move, (m0ve.app), is fairly permissive when it comes to content. However, the usual categories of content are prohibited on all accounts, profiles, and events within the platform, including (but not limited to) content that is: * Unlawful or violates the law * Threatening or abusive * Libelous or defamatory * Invasive of privacy or publicity rights * Pornographic (see below) * Encouraging of criminal conduct or activity * Infringing on another's trademarks or intellectual property View our [full restrictions policy](https://9thdesigns.com/policies/restrictions) **Adult Content**\ Move generally does not permit pornographic content. However, adult-oriented artwork is permitted so long as a) the post to which the artwork is being posted belongs to its artist/creator (for example, as part of a portfolio, gallery, general collection, etc.), and b) the artwork does not depict activity considered to be illegal. If you're not sure whether your particular use case falls under this exception, please get in touch. ()\ Intermission (Freeze or Frozen) Status\ If your account is marked as intermission or frozen, it was likely taken down due to either: * A legal complaint from a third party (such as a trademark or copyright holder) * A manual action taken by a moderator who determined your account violated our content policy and/or terms of use * An automatic action taken by our moderation systems To address this, please review our content policy and our terms of use/services, update your account as needed, then email with the subject "I Fixed Intermission Requests" to request a manual review of your site. If we determine your account is now in compliance with our content policy (or a moderation error was made on our part), we'll immediately bring it back online. ## Offline Accounts If a account is marked as Offline, you would've received an email notice outlining it was likely taken down due to either: * A legal complaint from a third party (such as a trademark or copyright holder) * A manual action taken by a moderator who determined the account violated our content policy and/or terms of use * An automatic action taken by our moderation systems To address this, please email to receive steps on how to remediate. # Privacy Policy Move privacy policy Move, (m0ve.app), is owned and managed by 9th Designs, LLC. When we say “Company”, “we”, “our”, or “us” throughout all of our policies and terms, we are referring to 9th Designs, LLC, a Delaware limited liability company, with its principal place of business in Chicago, IL. The privacy of your data — and it is your data! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will. [View full policy](https://9thdesigns.com/policies/privacy-policy) # Terms Move terms Move's websites and domains, including **m0veapp.com** and **m0ve.app**, and all of the webpages, variants, subdomains, country-level domain variants, and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our mobile, desktop, and tablet applications, that are released by M0VE, M0VE App, or 9th Designs. We refer to all of these as our “Services.” Move, **m0ve.app**, and all of the webpages, subdomains, country-level domain variants and subparts of those websites (collectively, our “Site”). Are copyrighted and owned by 9th Designs, LLC, a Limited liability company, with its principal place of business in Chicago, IL. [View full terms agreement](https://9thdesigns.com/policies/move) # Creating your Account Signing or authenticating your account through Google. ## Account Type An individual, company, or organization represents a "seller" in Move. ## Creating an account * [ ] Visit and complete the required information. \ \ ![](/files/CLdK83TxmoQOQyuc0S5z) * [ ] Account name (Individual name, Company or Organization, Public Figure) * [ ] Username (Unique "@username" for connected activity through Move. * [ ] Email address (Main account email for account access, notifications, confirmations, and alerts. * [ ] Password * [ ] After your account is created, verify your email address by clicking the automatic email sent to you. (Not required to access Move) * [ ] Complete onboarding steps\ ![](/files/HUxuPP7ur7RtbAyD2EKn) # Selling Event Tickets How to sell event tickets through Move. {% hint style="info" %} **Good to know:** Move allows you to fully control ticket proceeds. When setting up your seller settings, you're connected to Stripe our payment processor and a Stripe account is created on your behalf. When your attendee makes a purchase, fees are automatically extracted and your proceeds are deposited directly to your Stripe account. Stripe then deposits your balance to the connected debit card or bank card every three days. Read more on [Stripe Connect terms and agreements](https://stripe.com/legal/connect-account). {% endhint %} **Seller Settings** An individual, company, or organization represents a "seller" in Move. Move allows free bookings as well, but we see our creators as Merchants. Merchants who sell and organize experiences, moments, and unforgetful memories. Rather you're promoting a concert, organizing a meet-up, or planning a corporate meetup. Move provides a flexible, all-in-one, solution to managing your event. ## Set up payment * Visit the Seller Settings page. (), to set up payment routing to begin selling event tickets * Select the "enable payments" button * Complete the banking onboarding * Select the type of "entity". Are you selling tickets as an individual, non-profit, or company * Enter a phone number for a text confirmation. (This is to authenticate who is able to access your payment dashboard) * Email (This is auto-populated with the email associated with your Move account)
* **Verify details** * Based on the type of entity you've selected. Move and Stripe will need to verify your details to set up your account to accept payment. Move allows you to set up and receive payment within 25+ countries.
* **Set up payouts** * The last step is to provide a payment account for payouts. This can be done by providing a debit card or your bank's account and routing numbers.
## Payment settings with Event Tickets Within Move, each ticket is treated separately from any other. This is key to allowing Move to remain flexible to fit different types of event creators. Within each ticket you create for an event, you set up if the ticket is paid or free, the main currency the ticket should display in, and if you want to absorb fees or pass fees to customers, + more. When you save your event, the ticket settings you've inputted are also saved. When your event is live, and attendees are purchasing event tickets. The ticket price and the currency you've inputted will reflect as the purchase price for one quantity of the ticket. When you pass fees, Move's processing fees and Stripe's fees are auto-calculated and added on top of the customer's final checkout price. When a transaction is made, no matter the currency, when delivered to your account it's converted and processed to your bank in its main currency.

# Building Event Move's event builder allows you to quickly build a robust event and tickets while managing its settings with ease all in one place. It acts as your dashboard for specifying the who, what, when, where, and how of your event. It covers everything from visuals, scheduling, capacity, to virtual/in-person formats. This is the first part of event creation—later, you can configure ticketing, publishing, privacy settings, analytics, and more. ### What are M0VE’s event features? #### Cover Image Upload an image (recommended size 1080 × 1080) to visually represent your event (a cover/browse image). #### Event Title & Description Enter a title and provide a description (3–300 characters) for clarity and engagement. #### Theme Color Choose a theme color that will carry throughout your event's visual presentation. #### Event Location Specify the format of your event—whether it's physical (address), virtual (Zoom link, Meeting ID, Password), or hybrid. You can also set a virtual stream URL. #### Event Schedule Define when the event starts and ends. Options include a one-time occurrence or recurring series (weekly, monthly, annually). You can also set the capacity (maximum attendees). #### Time Zone Choose the correct time zone for your event to ensure timing displays properly for attendees across regions. ## How do I create an event? To create an event, click on “My Events” under the “Manage Accounts” sidebar to the left of the homepage.
You will get redirected to the “All Events” page, where you will see a button to “Create an Event”.
After clicking on “Create an Event”, you will see a new page where you can start adding the event’s details you are hosting and coordinating using the **event features mentioned above**. *For this walkthrough, we will create an event for a running group.* *We will not be using the “Manage Tickets” Section since we are creating a free event with no ticket management.*
1. **Upload Cover Image** 2. **Enter Event Name** → EX: “Running & Smoothies with Friends!” 2. **Enter Event Description** → EX: “Welcoming all my friends to join me on a 2-mile run located in Downtown Evanston's Public Library. This run will be at-your own pace so feel free to bring more friends to join you. We will all be meeting at Jamba Juice after to refresh, cool-down, and chat!” 3. **Enter Event Location** → EX: 1703 Orrington Ave, Evanston, IL 60201, USA 4. **Enter Event Schedule** → EX: Start Date & Time: August 16th @ 10:00AM End Date & Time: August 16th @ 2:00 PM 6. **Enter Event Capacity** → EX: 10 (considering a small running meet with friends) 7. **Enter Timezone** → EX: America - Chicago 8. **Select Advanced Settings** → EX: Connect to your M0VE Calendar 10. **Publish Settings** Save your settings to publish your event. {% hint style="info" %} To save the event, you have to always visit publish settings once your edits have been made and select **Save Event.** This includes edits to tickets and ticket coupons. {% endhint %}
After creating and saving the event, your page will redirect to your event’s page details.
### Where can I see newly created events? You can see newly created events in M0VE’s Homepage under “Manage Account”. Click on “Move Events”.
You will get redirected to a new page that displays newly created events and other events.
# Event Tickets Create and managing tickets {% hint style="info" %} **Good to know:** Within Move, each ticket is treated separately from any other. This is key to allowing Move to remain flexible to fit different types of event creators. Within each ticket you create for an event, you set up if the ticket is paid or free, the main currency the ticket should display in, and if you want to absorb fees or pass fees to customers, + more. {% endhint %} ### Creating and managing tickets Each ticket represents a ticket type. This allows us to serve a multitude of events that need many pricing tiers. Tickets can be either free or paid and contain flexible settings. #### SAVING TICKETS!! {% hint style="info" %} When creating and editing tickets. Once ready to save your tickets, navigate to the **publish settings** section and save the entire event. {% endhint %} #### Ticket Fields The following details are required to create a ticket * Ticket Name - Name of ticket type. (Ex. General Admission, VIP seating) * Available Quantity - Amount of total tickets for sale * Availability start and end - Ticket availability dates. Tickets can't be reserved unless the current time is between these values. * Price - Ticket price if the ticket is not free * Publish ticket - Ticket is done, and publicly available * Free ticket - Ticket accepts free reservations, no payment is required * Pass fees - Pass Move's payment processing fees to customers to receive flat payments
# Publish Settings Saving your event changes and managing event visibility. {% hint style="info" %} **Good to know:** The publish settings are how you save the changes to your event and also control the visibility settings for your event. Are you still working on your event and not ready to publish it to everyone? Keep the publish event toggle red so it stays in view-only mode and is not available to view outside of your account. {% endhint %} The following controls and modes are available to you within the publish settings. * Draft mode - Default state if the event is not published * The "publish event" toggle is left red * Published Event - When "publish event" is toggled green, the event is publicly available to everyone * Archive event - The event is not available publicly but data and event settings are saved * Highlight event - When an event is published and highlighted is toggled on. A highlighted tab and filter appear on your profile. * Password protection (Pro only) - When enabled, a shared password is requested. Any visitor that visits an event with password protection enabled will be prompted for a user name which is the event's name and the shared password set to that event. # Attendee Management How to manage and view attendees for your event {% hint style="info" %} **Good to know:** Move ensures you can handle the full attendee management process. From tracking sales to attendee communication. {% endhint %} ### Event Attendee Dashboard * To view an event's attendee dashboard. Visit your home dashboard * Select the "**Event manager**" tab * Within the **event manager** tab are event snippets. Within the event snippet, select the **"attendees"** button
Within the event attendee dashboard, you're able to * View all reservations * View reservations by ticket * View sales summary by ticket * Edit attendee information * Resend tickets to attendees * Access the event's check-in feature # Event Announcements Send an announcement to all attendees {% hint style="info" %} **Good to know:** You're able to send email announcements to all attendees for your event at once. {% endhint %} To send an announcement for an event 1. Visit the attendee dashboard for the event 2. Select the **send announcement** tab 3. Create your announcement message 4. Select send
# Event Check-in Complete an event onsite check-in with Move {% hint style="info" %} **Good to know:** Our all-digital platform, allows you to handle ticket sales and onsite check-in. {% endhint %} ### Ticketing Move handles event ticketing with a simple reservation system. When customers visit an event's landing page, they're able to view a listing of the available tickets for that event and complete reservations. Customers are able to simply reserve and complete payment in one seamless process. 1. A user enters details and completes payment within the booking process ![](/files/X5ofU2HUK3GYOIWZrnqa) 2. Once processed, Move generates confirmation codes and sends a confirmation email to the customer 3. Move generates a unique QR Code that is used for event check-in ### Check-in Event attendees are able to provide their check-in QR code in a few ways. 1. Attendees can print out their ticket attached within their confirmation email 2. Attendees can present their confirmation email at check-in that contains the QR code 3. Attendees can present their Move pass by visiting **m0ve.app/move-pass/(Confirmation code)** #### Attendee View ![](/files/6AYOiqJIsWu4CaV1EWGJ) #### Organizer view When an event organizer is logged into the platform, and scans an attendee's QR code. They will be directed to the check-in page for that attendee. Event staff can simply toggle the attendee as "checked-in". When a attendee is "checked-in", the counts for that event are instantly updated and that attendee is marked as checked-in. **Attendee check-in page when an attendee *****is not***** checked-in** ![](/files/6xM28PvwokLthrGqQtnN) **Attendee check-in page when an attendee *****is***** checked-in** ![](/files/72e4VYbWyi0aKUMlf414) # Creating a Calendar \*in development ## What does the M0VE Calendar do? M0VE’s calendar function acts as a centralized hub for all your personal calendars and events – whether synced through Google Calendar, custom-made, or shared. You can manage RSVPs, ticketed events, integrate notes and tasks, and manage who has access to events. ### What are M0VE’s calendar features? #### Connect, Create, & Sync Under M0VE’s free plan, you can integrate up to X calendars–whether for work, personal purposes, school, and more. M0VE will auto-sync integrated calendar updates in real time. #### Custom Calendars You can create X custom calendars, each tailored for a specific aspect of your life, with customized colors, labels, time zones, and more. #### Unified Timeline View All your events from different calendars are merged into one clean, chronological feed—a “complete timeline” of your upcoming moves.  #### Visibility & Sharing Control Make calendars private, public, or share them with specific groups.   #### Journal & Tasks Add‑Ons Add-on features include built-in journals (for notes and docs) and task lists—providing a hybrid of calendar and productivity tools.  #### Seamless Integration M0VE complements existing tools like Google Calendar, allowing you to export calendar data back. ## How do I create a M0VE Calendar? To create a calendar on M0VE, click on “My Calendars” under the “Manage Accounts” sidebar to the left of the homepage.
You will get redirected to the “My Calendars” page, where you will see a button to “Add Calendar”.
### How do I connect my Google Calendar? To connect your Google Calendar, there is a button at the top of the page to “Connect Google Calendar”. You will need to sign in to the Google Account you are connecting your M0VE Calendar to. As an example, we will show you the step-by-step process of connecting a Google Calendar used for work. #### Sign-In to the Google Account
Enter the email credentials you are trying to connect the calendar to. After you have successfully signed in, click on “Continue” to begin syncing access to your account.
### What customizations can I make to a calendar? #### Calendar Name You can title your custom calendar to anything – whether you want to track your fitness schedule, family events/social life, school, and more. #### Label There are several different categories you can attach a label to your custom calendar. ![](/files/8EfZW0lNiUQTxjbXxKAf)
#### Timezone This allows you to make your calendar private to only you or visible to the public. #### Notes & Description This is a space for you to add any notes or descriptions to your calendar. #### Add-Ons There are several different Add-Ons you can permit your calendar to have depending on your calendar’s needs.
#### Notifications & Reminders Set Notifications & Reminders for events on your calendar. If you enable this, you can set the duration of your reminders connected to your email and phone number. #### Advanced Settings In Advanced Settings, you can set your default view to the following options: month, week, and day. ### How do I create a custom calendar? To create a custom calendar, you can use the fields introduced above to personalize and organize your calendar. For this walkthrough, I will be creating a personal finance calendar meant to help keep track of all bill pay dates.
1. Enter a Calendar Name 2. → EX: “Bill Pay Date Reminders” 3. Select a Label Category that fits your calendar’s purpose. 4. → EX: “Finance” 5. Set the Time Zone that fits your location. 6. → EX: “America - Chicago” 7. Choose a Theme Color to your calendar. This can be selected in the color wheel. 8. Set calendar privacy. 9. Since this example serves as a personal finance calendar, I wanted this calendar to be privated. 10. Add any notes or description \*optional 11. → EX: “This is a personal finance calendar to track all upcoming payments for bills”. 12. Select “Add-Ons” as needed. 13. → EX: Enabled “Task Manager” ON to give myself due dates & reminders for bills I need to pay/process. → EX: Enabled “Calendar Journal” to have the ability to jot down notes related to payments or account activity, and more.
1. Enable Notifications 2. Set the “Default Time” to your preference. 3. → EX: Reminders to occur a day prior to the event to remind me about a bill payment a day before it’s due. 4. Enter the email and phone number where you’d like to receive notifications.
## What is an event, and what does it detail? When you’re creating a new event in Move, the "Event" part (under the “Event Details” tab) allows you to configure all the vital information about that event.
It acts as your dashboard for specifying the who, what, when, where, and how of your event. It covers everything from visuals, scheduling, capacity, to virtual/in-person formats. This is the first part of event creation—later, you can configure ticketing, publishing, privacy settings, analytics, and more. ### What are M0VE’s event features? #### Cover Image Upload an image (recommended size 1080 × 1080) to visually represent your event (a cover/browse image). #### Event Title & Description Enter a title and provide a description (3–300 characters) for clarity and engagement.\
#### Theme Color Choose a theme color that will carry throughout your event's visual presentation.\
#### Event Location Specify the format of your event—whether it's physical (address), virtual (Zoom link, Meeting ID, Password), or hybrid. You can also set a virtual stream URL.\
#### Event Schedule Define when the event starts and ends. Options include a one-time occurrence or recurring series (weekly, monthly, annually). You can also set the capacity (maximum attendees).\
#### Time Zone Choose the correct time zone for your event to ensure timing displays properly for attendees across regions.
## How do I create an event? To create an event, click on “My Events” under the “Manage Accounts” sidebar to the left of the homepage.
You will get redirected to the “All Events” page, where you will see a button to “Create an Event”.
After clicking on “Create an Event”, you will see a new page where you can start adding the event’s details you are hosting and coordinating using the event features mentioned above. For this walkthrough, we will create an event for a running group.
We will not be using the “Manage Tickets” Section since we are creating a free event with no ticket management.
1. Enter an Event Name → EX: “Running & Smoothies with Friends!” 2. Event Description → EX: “Welcoming all my friends to join me on a 2-mile run located in Downtown Evanston's Public Library. This run will be at-your own pace so feel free to bring more friends to join you. We will all be meeting at Jamba Juice after to refresh, cool-down, and chat!” 3. Event Location → EX: 1703 Orrington Ave, Evanston, IL 60201, USA 4. Event Location 5. Event Schedule → EX: Start Date & Time: August 16th @ 10:00AM End Date & Time: August 16th @ 2:00 PM 6. Event Capacity → EX: 10 (considering a small running meet with friends) 7. Timezone → EX: America - Chicago 8. Timezone 9. Advanced Settings → EX: Connect to your M0VE Calendar 10. Publish Settings Save your settings to publish your event.
After creating and saving the event, your page will redirect to your event’s page details.
### Where can I see newly created events? You can see newly created events in M0VE’s Homepage under “Manage Account”. Click on “Move Events”.
You will get redirected to a new page that displays newly created events and other events.

# General Overview on how to sell event tickets on Move. {% hint style="info" %} **Good to know:** Move allows you to fully control ticket proceeds. When setting up your seller settings, you're connected to Stripe our payment processor and a Stripe account is created on your behalf. When your attendee makes a purchase, fees are automatically extracted and your proceeds are deposited directly to your Stripe account. Stripe then deposits your balance to the connected debit card or bank card every three days. Read more on [Stripe Connect terms and agreements](https://stripe.com/legal/connect-account). {% endhint %} **Seller Settings** An individual, company, or organization represents a "seller" in Move. Move allows free bookings as well, but we see our creators as Merchants. Merchants who sell and organize experiences, moments, and unforgetful memories. Rather you're promoting a concert, organizing a meet up, or planning a corporate meetup Move provides a flexible solution to managing your event. # Receiving Payouts How payouts are routed to your bank account and how to set up your settings. ## Set up payment * Visit the Seller Settings page. (), to set up payment routing to begin selling event tickets * Select the "enable payments" button * Complete the banking onboarding * * Select the type of "entity". Are you selling tickets as an individual, non-profit, or company. * Enter a phone number for text confirmation. (This is to authenticate who is able to access your payment dashboard) * Email (This is auto-populated with the email associated with your Move account) * **Verify details** * Based on the type of entity you've selected. Move and Stripe will need to verify your details to set up your account to accept payment. Move allows you to set up and receive payment within 25+ countries.
* **Set up payouts** * The last step is to provide a payment account for payouts. This can be done by providing a debit card or your bank's account and routing numbers.
## # Seller Dashboard Access your transactions. Including ticket purchases and payouts to your account. {% hint style="info" %} **Good to know:** Move links directly out to your payment dashboard in Stripe, which allows you to view all transactions, and scheduled payouts. {% endhint %} When you visit the Seller Settings page after you've completed the onboarding process. You should see a confirmation message and a button that leads to your seller dashboard.
# Connecting with Stripe If you already have a Stripe account or want to use a new Stripe account with Move, the instructions below will assist. ### Connecting your stripe account > :question: "I already have a Stripe account, what do I do? How do I connect it?" If you already have a stripe account, it's no need to go through the full onboarding steps that are shown when you click "enable payments" within the seller settings of Move. You can connect an already created Stripe by completing the following. 1. Visit the "Seller Settings" page within Move, , and select "Enable Payments". 2. If the email connected to your Move account is different than the email connected to your stripe account, change the email shown on the "Get Paid by Move" screen, to the email connected to your current Stripe account. \ \ (Move pre-populates the email field with the email connected to your Move account, to change it simply delete the value.)

Stripe Onboarding

3. Once you've entered the email address connected to your Stripe account select continue. 4. If the email you entered is connected to a current Stripe account, Stripe will prompt you to log in.

Stripe Sign in

{% hint style="info" %} Move creates Stripe Express accounts on behalf of users for quicker onboarding. If you already have a Stripe account, a Stripe Express account may still be created although you're using an established Stripe Account. **Express accounts are a hybrid option that allows platform owners to customize some aspects while Stripe takes care of onboarding, verification, and account management**.\ \ This means sales and reporting will display in your main dashboard and a Stripe express account dashboard that can be accessed through your Move account. Both use the same email address. According to Stripe, this is normal, and a non-issue. {% endhint %} ### Change the Stripe account, connected to my Move account If you've completed Move's onboarding steps and realized it created a new Stripe account when you already have one or you want to connect a different Stripe account the instructions below can help! 1. If you want to remove the current Stripe account connected to your account. Simply visit the "Seller Settings" page within Move, , and select "reset payment settings"
This clears the account keys and Stripe settings that are connected to your Move account. {% hint style="info" %} If you need to delete the Stripe Express account previously connected to your Move account. Email and we'll guide you through the process and work with Stripe. {% endhint %} 2\. After you've reset your payment settings, visit the "Seller Settings" page once again and select enable payments. 3\. Now you're able to complete the Move onboarding steps from scratch. If you would like to connect an established Stripe account follow the steps outlined in [Connecting your stripe account](#connecting-your-stripe-account). # Account Dashboard How to navigate your Move dashboard ### Home Dashboard Access your entire account through your main dashboard #### Tabs * Account overview - Quick metrics on active events and your entire account for the last 90 days. * Analytics - View metrics on your account profile and events * Event manager - View reservation metrics on each event and access actions like the event's attendee dashboard and editing an event.
#### Sidebar * Account settings - Edit the settings for your account. * User profile - View public Move profile * Seller settings - Set up your account to accept payment from Move. Once your account is connected, seller settings allow you to access your seller's dashboard where you can view scheduled transfers and all transactions with your account. * Pro account - Enable Move pro to create unlimited events and access features like password protection. Once enabled, you can visit the pro account page to manage your subscription. * Support - Submit a support ticket if something's wrong or you need some help.
# Public Profile Move provides you with an elegant, minimalistic, profile is generated for you automatically. ### Edit your profile Your Move profile allows you to have a public home to display all of your active events. You can display a single location if your events are housed at a single location. You can also display links to social media, your website, and more. 1. Open your Move Dashboard 2. Visit your profile by selecting the profile button in the nav bar or by selecting the profile button on the sidebar on the home dashboard. 3. Make changes to your Location, Social links, and other profile settings as needed. 4. (Optional) upload a custom favicon by clicking Upload and selecting an image. 5. Click **save** 6. **You're done!** ### Profile Your move can be accessed publicly by visiting ; Your Move profile allows you to have the following * Fully responsive landing page to house your events * Display website link * Display social media accounts * Display bio * Display location * Display upcoming and past events
# Updating Account Manage your Move account ### **Edit Account Information** To edit your account information 1. Visit the account settings page () or click **account settings** within your home dashboard sidebar. 2. Make changes to your Name, Email, and other account settings as needed. 3. Change your account avatar by clicking **Upload** and selecting an image. 4. Click **save** 5. **You're done!**
# Change Password Manage your Move account password 1. Visit your **Account Settings** page () 2. Locate the **New Password** item and input a new password 3. Locate the **Confirm New Password** item and input your new password again 4. Enter your **Current Password** 5. **Click save** 6. **You're done!**
# Check-in to Event How to present your ticket to Event staff to check-in When attending an event you've purchased please present your check-in QR in the following ways. * Print out your ticket attached in your confirmation email or print the email itself * Present your email confirmation to the event staff that contains your QR code * Visit your Move pass by visiting **m0ve.app/move-pass/(Your Confirmation code)** ![](/files/lmUpc5uBk529sUxDtGzA) # Refunds & Disputes Requesting a refund when you've purchased a ticket on Move. {% hint style="info" %} **Good to know:** Move, (m0ve.app) is an open marketplace, we do not act as the actual seller of any event on the platform. Move is not liable or accountable for any purchases to an organizer. To view our platform's term please view our [Terms & Conditions](https://9th.app/m0ve/terms). {% endhint %} To file for a refund quickly as possible, you will need to file a [support ticket](https://m0ve.app/support). **Please include the following when submitting.** * Full Name * Email used for the purchase * Account Purchased From (User, who event you purchased ticket(s) from.) * Please include the event URL and Profile URL, or attach the ticket confirmation * Booking Confirmation ID * Transaction reference ID * Reason for refund Including the account name you made the purchase from or the attached ticket/receipt of purchase along with a few details regarding the reason for the dispute and refund would be helpful. We treat transactional issues with the utmost urgency, within the process of a refund we contact the event organizer and keep in contact with the originator of the dispute. The quicker you file a dispute the better. As time goes on, it'll be difficult to pin down your transaction and resolve the issue.